Shipping policy

Order Processing

  • All orders placed through Galaxi Toys are carefully processed and prepared for dispatch after payment confirmation.
  • Orders are generally processed within 3-7 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing times may vary during promotional periods, holidays, or periods of unusually high order volume.

Shipping & Delivery

  • We offer shipping services to available delivery locations across Australia.
  • Estimated delivery times may vary depending on your location, shipping method, courier availability, and other circumstances.
  • Delivery timeframes are estimates only and are not guaranteed.
  • Once your order has been dispatched, you may receive tracking information where tracking is available.

Shipping Charges

  • Shipping charges are calculated based on the delivery location, order size, weight, and selected shipping method.
  • Any applicable shipping costs will be displayed at checkout before you complete your purchase.
  • Free shipping promotions, when available, are subject to the terms and conditions stated at the time of the promotion.

Order Tracking

  • Tracking details will be provided when a trackable shipping service is used.
  • Tracking information may take some time to become active after your order has been collected by the courier.
  • Customers can use the provided tracking details to monitor the progress of their delivery.

Delivery Delays

  • Galaxi Toys is not responsible for delays caused by courier services, severe weather, public holidays, incorrect delivery information, or other circumstances outside our reasonable control.
  • If your order is delayed, please check the tracking information first or contact us for assistance.
  • During peak periods, delivery may take longer than the standard estimated timeframe.

Incorrect or Incomplete Delivery Details

  • Customers are responsible for providing accurate and complete shipping information at checkout.
  • Please contact Galaxi Toys as soon as possible if you notice an error in your delivery address.
  • We cannot guarantee that an address can be changed after an order has been dispatched.
  • Additional shipping charges may apply if an order needs to be re-shipped due to incorrect or incomplete information provided by the customer.

Damaged or Missing Orders

  • If your order arrives damaged, please contact Galaxi Toys as soon as possible after delivery.
  • Where applicable, please provide photographs of the damaged packaging and products to help us assess the issue.
  • If your order appears to be missing, please check the tracking information before contacting us.
  • We will work with the relevant delivery provider to investigate delivery issues where required.

Lost or Undelivered Parcels

  • If tracking indicates that a parcel has been delivered but you have not received it, please check around your property and with household members or neighbours.
  • If the parcel remains missing, contact Galaxi Toys so we can assist with the delivery investigation.
  • Resolution times for lost parcels may depend on the courier's investigation process.

Changes to This Shipping Policy

  • Galaxi Toys may update this Shipping Policy from time to time to reflect changes to our shipping services, delivery partners, or business practices.
  • The latest version of this policy will be published on our website.

Contact Us

  • If you have questions about shipping, delivery, tracking, or an existing order, please contact Galaxi Toys through the contact details provided on our website.
  • When contacting us about an order, please include your order number and relevant delivery details so we can assist you efficiently.